General sales conditions
Booking and cancellation policies

The general conditions of sale and the special conditions governing the booking policy and cancellation policy, constitute a set which is an integral part of the sales contract and whose global acceptance is mandatory before the conclusion of any sale. The booking request implies the adherence to these conditions and the total and unreserved acceptance of their provisions. The contract is binding for the person making the reservation and for all other persons mentioned in the same, including minors.
Preamble
Borgo Sant'Ambrogio - Resort offers its guests a direct website www.borgosantambrogio.com through which make a reservation that can also be made by phone at n. +39 (0577) 665250 or +39 (391) 7501524, or by e-mail at: [email protected].
The reserved stays are in room and breakfast or half board.
Reservations are made online in real time. As a general rule, confirmation arrives within 24 hours.

1 -General Conditions of Sale (CGV)

1-1 - Application
These GCS apply to sales transactions concluded through the back office of Borgo Sant'Ambrogio Resort and the customer.

1-2 - Capacity
Each customer acknowledges that they can enter into contracts, that is, to be of age and not to be subject to curation or guardianship.

1-3 - Price
Prices are shown in euros.
VAT is always included. The prices shown include only the services strictly mentioned in the booking.
Additional services provided by Borgo Sant’Ambrogio during the stay and the city tax will be added to the price indicated in the booking at the time of check out.
The applicable prices are those in force on the date of booking.
In addition, the tariff displayed by visiting the website www.borgosantambrogio.com is only valid for bookings made during the viewing period of the latter. Only the price indicated in the booking confirmation is considered contractual.

1-4 - Method of payment
The payment of the reservation will be made according to the tariff conditions communicated during the booking, according to the conditions provided by the ‘standard rate’, ‘non-refundable’ or ‘facilitated cancellation’. Your bank details (credit card) entered at the time of booking, will be used for payment, in the case of the ‘non-refundable’ rate, or as a guarantee in case of cancellation and no-show, for ‘standard’ rates or ‘facilitated cancellation’.
The payment of all services is made directly with the reception at check out.
Borgo Sant'Ambrogio - Resort reserves the right to check the validity of the credit card before the arrival of the customer by requesting a pre-authorization to the circuit of belonging. With the pre-authorization the Borgo Sant’Ambrogio – Resort guarantees the temporary availability of the total amount of the stay, or part of it, to ensure that the credit card is valid. NO AMOUNT IS COLLECTED. The pre-authorisation expires automatically after 20 days from the requested date and the amount is released. In case of pre-authorisation with negative result the customer will be warned, and the reservation will be cancelled. In this case Borgo Sant’Ambrogio – Resort will have no obligation to the customer.

1-4 - Force majeure
Force majeure means any event unrelated to the parties that presents at the same time unpredictable and insurmountable that prevents the customer, or Borgo Sant'Ambrogio Resort to insure all or part of the obligations under the contract.
This applies in particular in case of strike, insurrection, riot, bans issued by government or public authorities.
It is expressly agreed that the case of force majeure suspends, for the parties, the performance of their mutual obligations and that each party bears the costs arising therefrom.
Customers will have to pay the additional costs that may be required to continue the journey, following the occurrence of force majeure.
The management declines any responsibility for faults due to lack of supplies, accidental failure of equipment or other causes of force majeure. We are not responsible for damages caused by other guests, weather events, natural disasters, epidemics, diseases and theft.

1-5 - Liability
In case of events affecting the person or property of the customer (theft, fire, etc.) during a stay, Borgo Sant'Ambrogio cannot be held responsible.

1-6 - Personal data
When you use our website www.borgosantambrogio.com we are committed to ensuring the confidentiality of the information you transmit to us and to protecting your privacy. This information is necessary for the smooth operation and follow-up of bookings. When you make a reservation, we need to know your first name, last name, email and mobile phone number to follow up your requests. This data allows us to process these bookings according to your needs and to inform you about the status of your bookings.
The data is collected with the consent of the customer to allow us to keep him informed about news, offers and promotions developed by our services. They will be kept for up to 3 years after the last response to our requests. The legal basis for this processing is the consent of the customer who can withdraw his consent at any time, without prejudice to the lawfulness of the processing carried out before such withdrawal.

2 - Special conditions
In the absence of specific booking and cancellation conditions for some facilities (communicated to the customer at the time of booking), the following special conditions apply.


2-1 - Booking conditions
The price of the room is calculated based on 2 people.
Some services may be subject to supplements such as additional guest, where possible, or pets.
To guarantee the reservation, the customer is asked to communicate his credit card number, the transmission of which takes place in a protected way. The reservation is fixed and final only upon receipt of the confirmation sent to the customer by the Reception of Borgo Sant'Ambrogio.
The total payment of the stay must be made directly with the reception. In the case of a non-refundable rate, full prepayment will be required.
The customer is required to expect arrival at Borgo Sant’Ambrogio – Resort after 15:00 and before 19.30 and to notify the reception in case of delay.
The Management reserves the right, in its sole discretion, to issue any booking at any time without charge, penalty, loss or damage if it considers that the guest is not able to stay in structure. Ineligible can mean to be drunk, disorderly, offensive, aggressive or rude or cause a danger to other guests, employees and suppliers of Borgo Sant'Ambrogio Resort.

2-2 - Change of reservation
Any request to change a booking must be made by phone at no. +39 (0577) 665250 or +39 (391) 7501524, or by email at: [email protected] from 08:30 - 19:30 Monday to Sunday.
The change of the reservation is fixed and final only upon receipt of confirmation from the Reception of Borgo Sant'Ambrogio Resort.
Requests for amendments may involve the application of cancellation conditions. In case of force majeure or due to exceptional circumstances, Borgo Sant'Ambrogio Resort reserves the right to accommodate guests in a nearby property of equivalent category, without any change in prices.
The extension of the stay requires an additional reservation and is subject to availability and rate changes.

2-3 - Cancellation conditions
Mention "Free Booking and Cancellation": the cancellation of the reservation is free of charge up to a maximum of 7 days before the arrival date for the 'standard' rate and a maximum of 5 days before the arrival date for the 'facilitated cancellation' rate. However, specific booking and cancellation conditions communicated to the customer at the time of booking can be applied.
The cancellation of the reservation is effective upon receipt of an e-mail from Borgo Sant'Ambrogio Resort confirming the same.
Otherwise, the customer can contact the Reception directly at no. +39 (0577) 665250 or +39 (391) 7501524, or by e-mail at: [email protected] from 08:30 - 19:30 from Monday to Sunday.
The date of receipt of the cancellation request (by e-mail, post, telephone, fax) will be the date considered for cancellation.
In case of no show and in the absence of cancellation, the total amount of the reservation will be charged.

3-1. Booking, Payment and Cancellation Policy GROUPS (for booking exceeding 3 rooms)
By making a reservation for a group of people, the person who completes the process is identified as the contact person of the group and confirms that he is authorized by the other participants to adhere to the Booking Conditions and the Cancellation Policy of Borgo Sant'Ambrogio - Resort. The contact person of the group is responsible for the total billing for all bookings confirmed by him. A deposit of 25% of the total, is required as confirmation of the booking and the balance of 75%, 15 days before arrival.

3- 2. Rooming list:
The group contact person is responsible for sending the final guest list as soon as possible and in any case no less than 15 days before arrival.
Cancellations must be made in writing (by e-mail).
Cancellations will be subject to penalties as follows:
- - up to 30 days prior to arrival the deposit will be retained;
- from 29 to 15 days prior to arrival the deposit will be retained and a further penalty of 30% of the entire stay will be applied.
- from 15 days to 7 days before the arrival date the deposit will be retained and a further penalty of 50% of the entire stay will be applied.
- from 7 to 0 days before arrival date will be charged a penalty of 100% of the entire stay booked.
In case of "no show" or early departure will be charged a penalty of 100% of the entire stay.
Early departures will be charged for the entire stay booked.
Booking confirmation implies acceptance of our cancellation and deposit terms.

This Privacy Policy describes the policies of Borgo Sant’Ambrogio Resort, Loc. Sant’Ambrogio, 29, Pienza 53020, Italy, email: [email protected], phone: 0577 665250 on the collection, use and disclosure of your information that we collect when you use our website ( https://borgosantambrogio.com ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.


How We Use Your Information:
We will use the information that we collect about you for the following purposes:


Marketing/ Promotional
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.


How We Share Your Information:
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:


Analytics
We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.


Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at [email protected]. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at [email protected].
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.


Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.


Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.


Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Borgo Sant’Ambrogio Resort, Loc. Sant’Ambrogio, 29, email: [email protected]. We will address your concerns in accordance with applicable law.